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Terms & Conditions for booking with The Sharpham Trust


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THIS PAGE UPDATED: Tuesday 5 October, 2021


Coronavirus Temporary Cancellation & Transfers Policy

We have introduced temporary T&Cs during the current crisis.

These apply to residential retreats only. For our online retreats, see section 3. Standard Cancellation Policy below.

Cancellation or transfers Result

Where a retreat has been cancelled due to the virus

Donations

As a charity we are asking people who wish to cancel or whose retreat is not going ahead to consider turning their fee or part of it in to a donation to help the Trust get through this difficult period.

OR

Transfers

People who have booked can transfer to a future date up to 12 months after the cancelled retreat (this means you need to book a retreat that takes place within 12 months of the cancelled retreat).

OR

Refunds

Deposit/fees paid are fully refundable. Refunds will be processed two weeks prior to the relevant retreat.

The option to refund will be available for up to 30 days after the start date of your cancelled retreat, thereafter only a transfer/credit or donation will be available.

If within two weeks of the start of the retreat someone who has booked either:

* has Coronavirus symptoms

* has been told to self-isolate by the authorities

* is affected by local lockdown rules preventing travel

In exceptional circumstances people who have booked can transfer to a future date up to 12 months after the cancelled retreat.

 Transfers 

A credit for a transfer is valid up to 12 months after a cancelled retreat (this means you need to book a retreat that takes place within 12 months of the cancelled retreat).

The Trust will hold your booking as a credit and contact you about which retreat you would like to transfer to at a later date.

If future retreats were to be cancelled you will still be able to receive a refund.

 

Standard Terms & Conditions
 

CONTENTS

1. Deposits

2. Booking Form and Medical Information

3. Standard Cancellation Policy

4. Standard Transfer Policy

5. If we have to cancel a Sharpham Trust retreat or course

6. MindfulnessUK Integrating Mindfulness & Compassion Qualification

7. Insurance

8. Partipant behaviour on a course or retreat

9. Public events

10. The Bathing House

11. Point Field Campsite

12. Sharpham Gift Vouchers

 


 

1. Deposits


1.1 Your booking is only secured after payment of your deposit (where relevant) or full payment.

1.2 If you have paid a deposit, the remaining balance will automatically be debited from your account 4 weeks before your retreat starts, and an email reminder will be sent to you in advance of the payment being taken. If you have concerns about paying the balance amount, please contact us as soon as possible on 01803 732542. 

1.3 If you have only paid a deposit and your retreat is less than 4 weeks away, then your card will be charged for the remaining balance in the next few working days following your booking.


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2. Booking Form and Medical Information


2.1 Once you have booked on to a retreat or course, you'll receive a link to a confidential booking form where you can provide information about any physical or mental health issues. Your booking is not confirmed until you have completed this form. 

2.2 It’s essential you complete our confidential booking form as soon as possible to ensure we can best accommodate your needs. If you do not fill in the booking form at least one week prior to the retreat or course you may not be able to attend. In these circumstances no refund can be offered.

2.3 If you are supported by a community mental health care team, we ask you to confirm that you have spoken to a psychiatric nurse or other relevant professional or therapist to help you decide if a mindfulness course or retreat is right for you at this time. We may follow up with you to discuss this further. In some cases it might be advisable for you to wait until you’re feeling more psychologically resilient or try a more gentle introduction to mindfulness such as a 1-day Introduction course or similar. If it’s not the right time to come on a retreat  – you will of course be offered a full refund, or transfer to a course at a later date. If you have any question or concerns or would like to discuss whether a retreat or course is suitable for you then please contact us.


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3. Standard Cancellation Policy


If you have to cancel, let us know as soon as possible: cancellation charges are dependent on how far we know in advance of the course. 

We wish we could offer a refund to all of those who ask us for compensation in relation to illness, family emergencies, bereavement, injury, etc. However as a small charity we regret that we are not able to underwrite these kinds of costs and as such our policy is non-negotiable.  

For cancellations related to Sharpham Gift Vouchers, see here

Cancellation date Result
 6 weeks or more

Residential retreats: Deposit/fees paid are fully refundable minus a £15.00 admin fee

Mindfulness courses: Fees paid are fully refundable minus a £15.00 admin fee 

6 weeks or less 

Residential retreats: Loss of £100 deposit, or equivalent, if full fee has been paid in advance

Mindfulness courses: Refund in full minus 30% 

 3 weeks or less 

Residential retreats: The full fee is payable unless the retreat is fully booked and we are able to re-sell your place. If your place does re-sell then loss of £100 deposit, or equivalent, if full fee has been paid in advance

Mindfulness courses: Full fee payable unless the course is fully booked and we are able to re-sell your place.  If we are able to re-sell your place then we can refund you in full minus 30% 

1 week or less Online retreats: 

There is a minimum donation of £10 for our 1-day online retreat, £20 for a 2-day retreat and £30 for a 3-day retreat.

Any payment of a donation will not be refunded 7 days or less before the start of the online retreat.




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4. Standard Transfer Policy


4.1 If you need to transfer to an alternative course OR residential retreat OR you want a credit, we are only able to transfer your booking with at least 3 weeks notice, and a £15 admin fee will apply.

4.2 If less than 3 weeks notice, we can only transfer your booking if the residential retreat or course that you are booked on is fully booked and we are able to re-sell your place. A £15 admin fee will apply. Please note: we can only transfer your booking or hold a credit ONCE.

4.3 Credits are valid for 12 months and must be used on a retreat or course that takes place within 12 months of the transfer date. If you choose not to book onto another retreat or course within 12months your payment will be donated to the Trust’s Bursary Fund.

4.4 If future retreats were to be cancelled by The Trust you will still be able to receive a refund. See section 5.

4.5 We strongly recommend you take out your own insurance in case you have to cancel through illness or unforeseen circumstances. Guest First insurance forms are available by calling Guest First on 0345 90 80 101.

4.4 Spaces on Sharpham Trust retreats cannot be sold on by a retreatant. Please see our cancellation policy above if you're unable to attend.


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5. If we have to cancel a Sharpham Trust retreat or course


5.1 Sharpham reserves the right to cancel a course or retreat for whatever reason, which may be owing to insufficient numbers, the availability of staff or tutors, or other reasons beyond our control.

5.2 In this event, however, your course fee will be refunded in full. Every endeavour will be made to inform you of this at least one week prior to the course.

5.3 Sharpham can accept no further liability for course cancellations beyond the course fee refund.

5.4 For cancellations related to Sharpham Gift Vouchers, see here


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6. MindfulnessUK Integrating Mindfulness & Compassion Qualification


6.1 Cancellation more than 6 months before the course start date – full refund less a £15 admin fee.

6.2 Cancellation between 1 - 6 months before the course start date - loss of 40% of the total cost of the fee, plus £15 admin fee.

6.3 Cancellation less than 1 month before the course start date - liable for the full fee unless we are able to re-sell the space in which case loss of 40% of the total cost plus £15 admin fee.

6.4 Travel to Sharpham House is not included in the price.

6.5 If we have to cancel the residential retreat at Sharpham House due to government guidelines surrounding covid the retreat will take place online over the same dates. In this instance there will be a refund of £420 for the accommodation, food, refreshments and admin costs. If trainees do not wish to undertake the course online they can transfer their payment to 2022 or they can request a full refund, however if the course has started and they have already been sent resources and joining materials etc there will be a 5% cancellation fee. 

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7. Insurance


7.1 The Sharpham Trust holds full Public Liability and Employer’s Insurance through NFU Mutual.

7.2 The Sharpham Trust can accept no responsibility for accident or loss while on one of our courses, retreats or programmes, although all reasonable efforts are made to ensure safety and enjoyment throughout.

7.3 Any valuables should be locked in the office safe.

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8. Partipant behaviour on a course or retreat


8.1 The Trust reserves the right to ask participants to leave a course, retreat or event if their behaviour is deemed inappropriate or is impacting negatively on the experience of other participants. The full fee may not be returned in such cases.

8.2 We also ask participants who want to leave any of our courses or retreats unexpectedly to inform the leader beforehand.

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9. Public events


9.1 For all public events below £20 (except National Lottery-funded events - see below) all tickets/bookings are non-refundable and non-transferable.

9.2 For public events above £20 (except National Lottery-funded events - see below)

Cancellation date Result
More than 4 weeks before the event Full refund less 10% admin fee
Less than 4 weeks before the event All tickets/bookings are non-refundable

 

9.3 Transfers for events (except courses, retreats & National Lottery-funded events - see below) 

If you need to transfer to an alternative event, we are only able to transfer your booking with at least 2 weeks notice, and a 10% admin fee will apply. If less than 2 weeks notice, we can only transfer your booking if the event is fully booked and we are able to re-sell your place. 

We wish we could compensate people for unforeseen circumstances (injury, family emergency, etc), however as a small charity we regret are not able to underwrite these kinds of costs and as such our policy is non-negotiable.


9.4 For National Lottery-funded/Wild For People events

Cancellation date Result
More than 5 working days before the event Full refund
Less than 5 working days before the event All tickets/bookings/donations are non-refundable


Transfers to other events are not available.

9.5 For cancellations related to Sharpham Gift Vouchers, see here

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10. The Bathing House


10.1 We rent out The Bathing House, on the Sharpham Estate, for short breaks.

10.2 Rentals are handled by Helpful Holidays. Click here to find out more about The Bathing House and click here to book it with Helpful Holidays 

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11. Point Field Campsite


11.1 Point Field is an unsupervised campsite on the banks of the River Dart.

11.2 A non-refundable 30% deposit is required upon booking, with the balance due 3 weeks in advance of your stay. If you book with less than 3 weeks notice you will be required to pay in full at the point of booking.

11.3 In the event of wet weather, we reserve the right to cancel your booking and will refund your payment in full.

11.4 If you have to cancel, let us know as soon as possible: cancellation charges are dependent on how far we know in advance of your stay.

We wish we could compensate people for unforeseen circumstances (poor weather, injury, family emergency, etc), however as a small charity we regret that we are not able to underwrite these kinds of costs and as such our policy is non-negotiable.  

Cancellation date Result
 3 weeks or more

Cancellation: Loss of 30% deposit

Transfer: If you need to transfer to an alternative date a £5 admin fee will apply. We can only transfer your booking once

3 weeks or less 

Cancellation: The full fee is payable unless we are able to re-book your date(s). If your date(s) does re-book then loss of 30% deposit or equivalent, if full fee has been paid in advance.

Transfer: We can only transfer your booking if your date(s) has been re-booked. A £5 admin fee will apply. We can only transfer your booking once

11.5 Access is not straightforward. Please ensure you read the camping guidelines here.

11.6 If you drive onto the field and get stuck we will charge you £120 to tow you off.

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12. Sharpham Gift Vouchers


12.1 We have gift vouchers to buy that can be redeemed against our retreats, courses, events, foraging and fermenting days.

12.2 Sharpham gift vouchers ARE valid for use against the following:

  • retreats in Sharpham House, Woodland and at The Barn
  • our 8-week mindfulness courses
  • foraging and fermenting days

12.3 Sharpham gift vouchers are NOT valid for the following offers:

  • books
  • our Right Livelihood course
  • Sharpham Meadow Natural Burial Ground
  • Point Field camping
  • hire of Sharpham House or Bathing House
  • purchases at Sharpham Wine and Cheese. Visit their website here: www.sharpham.com

12.4 Vouchers are valid for up to 12 months. You must use your voucher on a retreat, course or event that takes place within 12 months of the date of purchase. Unused vouchers or monies will be donated to the Trust's Bursary Fund, enabling people on low-incomes to come on retreat with us.

12.5 There is no guarantee that a particular retreat, course or event will run in the 12 month period from purchase or that places will be available when you decide to redeem your voucher.  We recommend that you book as early as possible to avoid disappointment.

12.6 Vouchers can be redeemed over the phone or via email only. Redemption contact details are provided on the voucher. Your voucher redemption is not confirmed until you have received a confirmation email from us.

12.7 Vouchers cannot be exchanged for cash and are non-refundable.

12.8 In the unlikely event that a course needs to be cancelled by Sharpham, a new gift voucher will be issued and will be valid for a further 12 months. In the event that a course is cancelled by a voucher holder, no refund will be given.

12.9 If a booking is placed using a voucher and then cancelled by the booker, the voucher portion of payment will be donated to The Trust.

12.10 Prices of our retreats, courses and events may change between the time a voucher is purchased and used.

12.11 Our retreats and courses are for people aged 18+ only.

 

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If you would like to know more about the information on this page, please contact:

Name: Programme Administrator
Tel: 01803 732542
Email: [email protected]
Address: The Sharpham Trust, Ashprington, Totnes, Devon TQ9 7UT